FAQs

Briggs & Riley hardsided luggage is made from 100% virgin polycarbonate. Due to the nature of all polycarbonate cases, the bags will naturally receive surface scratches and scuffs during use. These marks are cosmetic and do not impede the functional aspects of the bag. Use these tips to keep your hardsided luggage in good condition.

• When your hardsided luggage is not in use we suggest you store it in the soft fabric bag provided.
• Be sure to pack your bag properly. Most repairs on polycarbonate cases are due to bags being over-packed or way under-packed.
• Don’t sit on your hardsided luggage while waiting in line. Hardsided cases are not designed to be a seat.

The polycarbonate exterior can be cleaned with a solution of mild soap and warm water, applied with a soft cloth or wash cloth.

Some mild surface marks can be buffed out by using a car wax or car polish.

We recommend using car polish. Avoid chemical cleaners, as they will damage the clear-coat finish and leave a sticky residue. Apply the car polish to a soft cloth and gently rub the scuff mark. Remember to treat the scuffed area only, not the entire bag. In addition, you can alternatively use a magic eraser to remove scuff marks.

Stuff happens. If you had a major spill of shampoo, conditioner, body lotion, etc., suction it up with a wet/dry vac. You may have to blot the spill with a bit of water to loosen residue as you vacuum. Repeat as needed to remove as much of the spillage as possible. Proactive tip: Next time, pack all liquids and spray cans/bottles in plastic zip-close bags.

Wipe handles with a damp microfiber cloth, a disinfecting wipe or an all-purpose cleaner. If there are wheels, wipe them off, too. For bags without wheels, take care to wipe the bottom of the bag. It often ends up sitting directly on floors and picking up all sorts of germs.

Ballistic nylon and nylon bags which are dirty and/or dusty can easily be cleaned with a soft, damp cloth. For stains we recommend using a mild laundry detergent and warm water. Adhesive lint brush rollers work great to remove lint, fuzz balls and dust as well.

Remove spots using a microfiber cloth and mild soap and water or, for stubborn stains, use a solution of all-purpose non-abrasive cleaner and water, mixed according to product directions. Rinse and dry. To add a layer of protection, apply a coat of silicone-based auto wax to hard-sided luggage or a coat of Armor All to soft vinyl or molded plastic. As always, check luggage manufacturer’s care guide for specific recommendations.

For leather bags we recommend using leather conditioner to clean, protect, and polish the bag. You should never use any products containing bleach to clean your bag.

All Torq Spinners come preset with the lock combination 0-0-0 on the Control Panel™. The zippers need to be unlocked to set the combination dial. To set your combination:

Carry-on Styles:

• Step 1: Make sure your bag is unlocked and the combination sliders are set to 0-0-0
• Step 2: Using a pen, push the small sliding button to the left until it clicks into place. You may have to apply some force
• Step 3: Set the number dials to new desired combination
• Step 4: Using a pen, push the small sliding button back to the right until it clicks into place

Watch the instructional video here

Checkable Styles:

• Step 1: Make sure your bag is unlocked and the combination sliders are set to 0-0-0
• Step 2: Using a pen, push and hold the small sliding button to the left
• Step 3: While holding the sliding button to the left, set the dials to your new combination

Watch the instructional video here

• Step 1. Set dials to factory preset combination: 0-0-0.
• Step 2. Open the lock by pressing down on the rubber button on the side of the lock. The cable tip will be released.
• Step 3. With a pen, push the button located on the bottom of the lock. Hold it until completing the next step.
• Step 4. Set all three dials to your desired personal combination. Be sure to write down your combination for reference once set.
• Step 5. Release the bottom button and insert the cable tip into the hole.

This cable lock may be opened by Transportation Security Administration (TSA) agents utilizing a secured access device, independent from your personal combination.

A laptop bag or laptop sleeve meets checkpoint friendly guidelines if the bag or sleeve provides a clear X-ray image of the laptop computer. In practice, this means that the X-ray image must be clear, without obstruction, from content like power cords or from the bag itself. The Transportation Security Administration (TSA) itself does not designate bags or sleeves as checkpoint friendly, and they reserve the right to request the laptop be removed from any bag at any point in time.

Travel Sentry® is a leading independent testing and standards organization. The Travel Sentry® Red Diamond mark indicates that the SpeedThru™ laptop sleeve has undergone rigorous testing by Travel Sentry, and is Travel Sentry® approved as checkpoint friendly.

Briggs & Riley’s SpeedThru™ laptop sleeves are the first-ever Travel Sentry® Approved checkpoint friendly laptop sleeves. Used as directed, your laptop can remain in its sleeve during screening. However, screening officers, at their discretion, may request that your laptop be removed for inspection.

Briggs & Riley takes special care to meet industry standards when making our products, such as adhering to linear totals and constructing the lightest bags possible. However, each airline has different requirements for what is considered a carry-on, and they reserve the right to modify their policies without notice. Briggs & Riley is not responsible if an airline does not accept your case as a carry-on. Additionally, air travelers should never assume that the aircraft they are flying on for a given flight will have sufficient storage onboard to accommodate all the carry-on bags passengers may want to take onboard. The rules for carry-ons are at the discretion of each airline and every gate crew. We continue to strongly recommend that passengers check with their respective airline to confirm that their case meets that airline’s carry-on regulations.

Briggs and Riley charges sales tax for shipments to the following states: CA, CO, FL, GA, IL, MO, NY, TX, WA, NC and MN. States have varying laws on the reporting of online purchases and the payment of use tax on those purchases. Please check your state’s regulation before you shop.

Proposition (Prop 65) is a California law that requires the state to keep a list of chemicals that the state of California has identified may cause cancer or reproductive toxicity. If a product contains a chemical on the list, the state of California requires businesses doing business in the state of California to provide a "reasonable warning" before potentially exposing Californians to the chemicals. California requires all "persons in the course of doing business" whose products are sold in California to comply with Proposition 65, in addition to federal laws for product safety.

Through our manufacturing processes, there may be a trace amount of one of the 850+ chemicals on the California Prop 65 warning list. Rest assured, our parts and fabrics are made out of the most durable and safest materials in the travelware industry, in full compliance with federal safety regulations, we are mandated by the State of California to have the Prop 65 warning label show on our bags. As a general safety rule, Briggs & Riley luggage or any part thereof should never be ingested in any way, shape or form.

Our 'Simple as that' warranty will cover the repair of all functional aspects of your Briggs & Riley bag for life. We will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations.

Naturally, our warranty does not cover cosmetic wear or cleaning due to odors or stains, nor does it cover the replacement of lost, stolen, or damaged bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport.

If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge. Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.

If your bag needs some extra TLC or care, we recommend sending it directly to our Briggs & Riley Official Company Repair Centers located on Long Island, NY. You are responsible for the cost of shipping your bag to us, however, we will return the favor and ship your bag back to you free of charge. To send your bag to us, simply visit our main website: briggs-riley.com to create a repair authorization number (RA). Or you can obtain an RA number by contacting Customer Service at customer-service@briggs-riley.com.

Briggs & Riley does not replace any lost or stolen items. However, you can purchase replacement accessories on our website. If you can't find the accessory that you are looking for, please contact our customer care representatives at 1-877-745-3978 or via email at customercare@briggs-riley.com.

Have a bag that needs a quick fix you could do yourself with the right parts and tools? With our self-repair kits you can avoid the time and hassle of shipping your bag to us. Simply choose the parts in need of repair and we'll promptly ship everything direct to you anywhere in the United States (including Alaska and Hawaii). Ground shipping is on us. You just pay a small $10.00 handling fee per kit. Fast, easy and convenient, that’s the Briggs & Riley way. You can order self-repair kits on our main website: briggs-riley.com.

If you can’t find the Self-Repair Kit that you are looking for, please call our customer care representatives at 1-877-745-3978 or via email at customercare@briggs-riley.com

Locate the inside tag of your bag, the style number will be listed there. If you cannot locate this tag, please enter '9' five times in the style number field.

In the unlikely event that you experience an issue with your Briggs & Riley zipper pulls, they are designed to be easily replaced. This can be done from the convenience of your home – no need to visit a repair shop for a solution! Please refer to our Self-Repair Kits page to order the appropriate zipper pull for your bag. You can order self-repair kits on our main website: briggs-riley.com.

Tip #1: Pack your clothing tightly without over-stuffing your suitcase. Tight packing means no loss of space and fewer wrinkles. There are three basic ways to pack efficiently:

1. The Rolling Method: Roll clothing, especially garments like turtlenecks, pajamas, sweaters, slacks, etc. By wrapping a rubber band around each item, they stay rolled up.
2. The Interweave Method: This works best with longer items such as dresses, pants, etc. Start with the longest items first, placing them in the bottom of the suitcase, with the ends hanging over the case. Then place smaller items on top of the longer ones. Finally, when the suitcase is filled, fold the hangover on top. This will prevent sharp creases on your long garments.
3. The Bundling Method: Like the interweave method, bundling is accomplished by folding longer items around smaller items. However, bundling is done by outfit. In other words, if you plan to wear a particular shirt with a particular pair of pants, you bundle them together. Starting with socks and underwear, you then wrap the shirt and finally the pants. The advantage of this method is that each outfit is together and easily accessible. If you then put the complete bundle in a zip-lock bag and expel all of the air out of it, you have a fairly wrinkle free outfit at your fingertips. With longer garments, however, a garment bag or a suitcase with a suitor is best of all to prevent wrinkles.

Tip #2: Make use of dead space. Stuff underwear, socks, ties, scarves etc. into shoes. This not only saves space, but also keeps your shoes from being crushed.

Tip #3: Layering clothing with plastic dry cleaning bags or tissue paper helps to prevent wrinkles.

Tip #4: Don't bring full sized toiletries. Many drug stores carry sample size toothpaste, hair spray, shaving cream, etc. These take up a lot less space and are much lighter than their full-sized counterparts. Also available at drug stores are small plastic bottles and jars that can be inexpensively and ecologically refilled with your preferred toiletries.

Tip #5: Traveling with a friend or your family? Consider 'cross packing'. Pack essential items of each person in each other’s bags. That way, if a suitcase is lost, everyone will still be able to enjoy their trip until the bag is found.

Tip #6: Place jewelry, medicines, contact lenses, and other valuable or irreplaceable items in your carry-on. Also consider packing a change of socks and underwear in your carry-on (see Tip #5).

Tip #7: Unpack as soon as you arrive at your destination. Doing so will keep your clothes as wrinkle free as possible. Other packing tips

Tip #1: Although some airlines still allow you to check two bags per person plus allow you a carry-on, many airlines are now charging to check your bags. Always check with your airline for their regulations regarding the number and size of the bags you are required to carry. With this information you will be able to plan your wardrobe carefully.

Tip #2: Make a list of all the activities and events you plan to do and then make a list of the clothing you need to wear for those activities. Now go over the list and eliminate anything you really don't need.

Tip #3: The best way to plan your wardrobe is to mix and match basics, planning the wardrobe around one or two basic colors. For dress, men can pack two suits for an extended trip matching them up with different shirts and ties. A charcoal gray or tan suit will mix and match with just about any color. Women can mix and match the same way with black, gray, or tan jackets, skirts and pants. In either case, a change of tie or scarf with a different colored shirt will make another outfit.

Tip #4: Casual clothing depends upon where you are going. Do not assume that jeans are appropriate casual wear. In many countries, jeans are frowned upon. Khaki pants, however are usually acceptable. Additionally, jeans are heavier and bulkier than khakis. In many parts of the world, shorts are considered inappropriate as are any clothing that has a military look. It is better to err on the side of conservatism. When it comes to casual clothing, layering is a much better scheme than packing bulky, heavy clothing. Layering your clothes also gives you more opportunity to mix and match outfits. A turtleneck under a sports jacket will give a much different look than wearing it under a sweater. Always bring a bathing suit. You never know when a hotel will have a pool. For men, a conservative bathing suit can also do double-duty as a pair of shorts. For women, a bikini can do double duty as underwear. One warning, though: two-piece bathing suits may not be acceptable in all countries.

Tip #5: Knits and textured fabrics travel better than natural fabrics that have a tendency to wrinkle. Synthetics don't wrinkle as much but can be very uncomfortable in hot humid climates. A blend of natural and synthetics can be a good compromise. However, undergarments should be made of natural fabrics because they breathe easier. Also, you can bring fewer undergarments and wash them out at night. If you do opt for washing out your socks and underwear be aware that cotton takes a long time to dry. Try silk undergarments. Not only do they dry quickly, they breathe well and feel good against the skin.

Tip #6: Consider not bringing much clothing at all. Buying clothing at your destination can often be less expensive than buying it at home... unless you are staying in a resort area.