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Lifetime Guarantee
The Best Guarantee In The Industry
Briggs and Riley is the only luggage company that offers an unconditional lifetime guarantee. In the unlikely event that your bag needs to be repaired, we are here for you.
Our simple as that® guarantee means if your bag is ever broken or damaged, we will repair it free of charge, no proof of purchase needed.
Simple As That® Guarantee
- Our 'Simple as that' guarantee will cover the repair of all functional aspects of your Briggs & Riley bag for life. We will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations.
- Naturally, our guarantee does not cover cosmetic wear or cleaning due to odors or stains, nor does it cover the replacement of lost or stolen bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport.
- If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge. Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition. If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge.
We stand behind our lifetime guarantee, so that's why we offer you a variety of convenient repair options, so you and your bag can get back on the road.
Three fast and easy repair options that will ensure your bag lasts a lifetime.
Do-It-Yourself
Take the repair into your own hands. We offer DIY repair kits for US customers to help you save on time and avoid freight cost. You can order self repair kits on briggs-riley.com.
global repair network
Send or bring your bag to a local Authorized Repair Center. They are located throughout the world. You can find your nearest local Authorized Repair Center on briggs-riley.com.
B&R Repair Center
If your bag needs some extra TLC or care, we recommend sending it directly to our Briggs & Riley Official Company Repair Centers located on Long Island, NY. You are responsible for the cost of shipping your bag to us, however, we will return the favor and ship your bag back to you free of charge. To send your bag to us, simply visit our main website: briggs-riley.com to create a repair authorization number (RA). Or you can obtain an RA number by contacting Customer Service at customer-service@briggs-riley.com.
Briggs & Riley Official Repair Center
BRIGGS & RILEY TRAVELWARE
400 Wireless Blvd.
Hauppauge, NY 11788
877-745-3978
Hours of Operation M-F 9:00am to 4:00pm EST
